Shipping & Delivery Policy
At Flavours of Kashmir, we aim to deliver our premium Kashmiri products to our customers in a timely, safe, and reliable manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders placed on our website are processed after successful order confirmation. Orders are usually processed within 1–3 business days. Processing includes order verification, quality checks, careful packaging, and dispatch preparation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Locations
We currently offer shipping across India. Delivery to remote or hard-to-reach locations may take slightly longer depending on courier service availability.
For bulk orders or special delivery requests, customers are advised to contact us directly before placing an order.
Delivery Timeline
The estimated delivery time depends on the shipping destination and courier partner. Generally:
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Within Jammu & Kashmir: 3–5 business days
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Other parts of India: 5–10 business days
Delivery timelines are approximate and may vary due to factors such as weather conditions, courier delays, natural disruptions, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at the time of checkout or communicated during order confirmation. Any additional charges for remote locations or bulk shipments will be informed in advance.
Packaging
We take special care in packaging to ensure that all products reach you in perfect condition. Our products are packed using high-quality, food-grade, and tamper-proof packaging to maintain freshness, hygiene, and product integrity during transit.
Order Tracking
Once your order has been dispatched, tracking details may be shared via email or phone, depending on the courier service used. Customers can track their shipment using the provided tracking number.
Delivery Attempts
Courier partners usually make multiple delivery attempts. If delivery is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us. In such cases, re-shipping may incur additional charges.
Delays in Delivery
While we strive to deliver orders within the estimated timeframe, Flavours of Kashmir is not responsible for delays caused by courier partners, natural calamities, government restrictions, strikes, or other factors beyond our control.
Damaged or Missing Packages
If you receive a package that appears damaged or tampered with, please do not accept the delivery and inform us immediately. If the issue is discovered after delivery, contact us within 24 hours with supporting images for quick resolution.
Contact Us
For any shipping-related questions or assistance, please contact us:
Company Name: Flavours of Kashmir
Phone: +91 70063 83327
Email: flavoursofkashmirtral@gmail.com
Address: Tral, Pulwama, Jammu & Kashmir – 192123, India